1. Who These Terms Cover
These terms apply when you use the design and print management services of Albarosa ApS ("Albarosa", "we"), offered under the trade name Albarosa Print. Albarosa ApS, CVR 46542193, Sønderborg, Denmark. Contact: hello@albarosa.net · +45 52 51 34 63.
2. What We Do — and Don't Do
We design print materials and manage the printing process on your behalf. We do not own or operate printing equipment. Physical production is performed by third-party print shops we select and coordinate. Where these terms say "we print", it means "we place and manage the print order with a printer on your behalf".
3. Quotes and Pricing
- Design and job management are quoted per project, in writing, before any work starts. The quote states exactly what is included.
- Print costs are passed through at cost. You see the printer's quote and pay the printer directly unless we agree otherwise in writing. We add no margin to print.
- Quotes are valid for 14 days unless stated otherwise, because paper prices move.
- Work beyond the agreed scope (extra revision rounds, redesigns, rush jobs) is quoted separately before it happens. No surprise invoices.
4. Design Work, Proofs and Approval
- You receive a proof for review before anything is printed. Two rounds of changes are included in the quoted price.
- Your approval is required before any order goes to a printer. Once you approve a proof, we produce exactly that proof.
- If you supply logos, images or text yourself, you confirm you own the rights to use them. We're not liable for artwork you insist on keeping despite our advice — including typos you approved in writing.
5. Print Orders and Third-Party Printers
- We place the print order after your written approval of both proof and quote.
- Printers set their own production and delivery times. We give realistic estimates but cannot guarantee a third party's calendar.
- If a printer makes an error (wrong stock, mis-cuts, colour faults against the approved proof), we handle the reprint claim with them so you don't have to.
- Delivery addresses must be accurate. Re-delivery caused by a wrong address you gave us is at your cost.
6. File Ownership
Once our invoice for the design work is paid, you own the final design files — print-ready PDFs and editable source files. You may take them to any printer, forever. Before payment, files remain ours.
7. Claims
Inspect delivered goods promptly and report any production fault within 7 days of delivery, ideally with photos. Genuine printer faults are reprinted at no cost to you. Faults present in the proof you approved are not printer faults.
8. Cancellation
- Cancel before design work begins: full refund of any deposit.
- Cancel after design work has begun: hours spent are invoiced at the quoted rate.
- Cancel after the print order is placed: printer cancellation fees pass through at cost.
9. Liability
We are liable only for direct losses up to the amount you paid us for the job in question, except where Danish mandatory law says otherwise. We are not liable for indirect losses such as lost profit or lost business arising from delayed or defective print goods.
10. Governing Law
Danish law applies. Disputes are settled by the courts of Denmark.
11. SMS Messaging Terms
This section governs text messages (SMS) you may receive from Albarosa Print. It works together with our Privacy Policy, which explains how phone numbers are stored and protected.
- Program description: When you tick the SMS box on our contact form, or ask us directly to communicate by text, we send you messages relating specifically to your enquiry or print job — quotes, proofs, production updates and delivery coordination. We do not run promotional SMS blasts under this consent.
- Message frequency: typically 2–6 messages per job. There is no recurring subscription and no scheduled campaign.
- Who we text, and from what number: Clients in the United States are messaged from a US long code registered for business messaging (A2P 10DLC) under Albarosa ApS. Clients in Denmark and the rest of Europe are messaged from our Danish number. We use a US number for US clients because a foreign number is expensive to reply to, is widely filtered by US carriers, and looks like a scam — none of which helps you get your proofs approved.
- Sending hours: We send only between 8am and 9pm in the recipient's own local time zone, regardless of the time in Denmark. Albarosa operates nine hours ahead of California, so messages composed at the end of our working day are queued and delivered during yours.
- Cost: Message and data rates may apply, depending on your mobile carrier and plan.
- Opting out: Reply STOP to any message from us. You will receive no further texts from Albarosa Print, effective immediately, and your number will be suppressed. Opting out does not affect your job — we'll simply switch to email or phone.
- Help: Reply HELP to any message and you'll get our contact details back automatically. You can also email hello@albarosa.net at any time, or call +45 52 51 34 63 during Danish office hours. Email is the fastest route from the US — it's answered by the following morning your time.
- No sharing: Your mobile number and consent information are never sold or shared with third parties for their own marketing purposes. Carriers and our messaging platform (LeadConnector / GoHighLevel) process messages solely to deliver them.
- Carrier disclaimer: Carriers and message delivery platforms are not liable for delayed or undelivered messages. If a text doesn't arrive, call or email us — nothing about your order depends on a single text being seen.
